Request for basic consumer at which is to satisfaction of consumer needs and wants

On the 25 September 2020, bought a unit of Bosch Front loader washing machine. On the 19 March 2023 unit was returned as it was faulty.

Unit was returned to Makro Ottery for assessment, technician from Bosch contacted me before the end of March to confirm that a call was logged and wanted to confirm where the unit was, informed the technician that i personally dropped the unit at Makro Ottery.

The Technician confirmed that when assessment is completed the actual incident report will be shared, that never happed. I tried to call the store more that five times unable to get hold of a lady who said i can contact her in order to get update regarding the progress regarding my unit. The lady who I dropped my unit to at Makro Ottery is Tohrerah.

On the 11 May 2023, finally visited the site and was attended by Edward. Not happy with the outcome of being sold a displayed unit which was the last on the promotion which was running at the time. Salesman guaranteed that since Bosch is well known of good quality i wont experience any issues regarding the unit. Within 2 years i returned a fualty unit. Which the incident report was never shared with me. Unit repaired and left at Makro Ottery and never returned to me. Makro Ottery have been in position of my unit for almost three months. Usure why.

I demand my money back as I no longer trust the unit bought at Makro Ottery. It is clear that Makro staff prefer certain race to shop at the store. Uplift Makro mission statement to certain individuals.

I demand that i also need to be attended as Customer irrelevant of my race and financial status.