Reported *****, now I get penalized

I purchased 6 x 25kg bags of organic mulch from Makro online on 11 November, 2023 from a third party reseller (Siyakhana) through their marketplace. On 23 November, 2023, I receive a shipment of 8 black garbage bags filled with some substance, allegedly mulch. The bags totaled less than 34kg. When I reported the matter to Makro, they were very dismissive, but, offered to rectify the issue with the supplier committing the *****. So, I waited some more, and eventually noticed a payment of R98.00 in my bank account. The total cost of the mulch was R300, at R50 per 25kg. I was refunded R98.00 on 30 November, 2023, on an order that was supposed to have been fixed.

Where is my money, Makro??? Have you not ****** enough from me? I am waiting for multiple refunds???