ZP
Zeenat P
1 reviews | Active since Sept 2020
01 Aug 2025, 09:39
Replacement Stanley Cup
Good day, I have received my order, but unfortunately, the box arrived damaged and the lid of the Stanley cup is broken. This item was intended as a gift, and I am extremely disappointed with the condition in which it arrived, especially considering the amount I paid.
I request a replacement Stanley cup that is:
In perfect condition
Packaged securely
Delivered in an undamaged box
Please resolve this issue as soon as possible. I expect a prompt response.
Thank you.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
01 Aug 2025, 12:18Hi Zeenat,
Thank you for getting in touch with us.
We apologize that your product arrived damaged.
The return request is in progress and you will be notified when the courier comes to collect the product.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for getting in touch with us.
We apologize that your product arrived damaged.
The return request is in progress and you will be notified when the courier comes to collect the product.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply01 Aug 2025, 12:18
Official
Hi Zeenat,
Thank you for getting in touch with us.
We apologize that your product arrived damaged.
The return request is in progress and you will be notified when the courier comes to collect the product.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for getting in touch with us.
We apologize that your product arrived damaged.
The return request is in progress and you will be notified when the courier comes to collect the product.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
ZP
Zeenat P's updateReviewer Update
06 Aug 2025, 08:16Good day,
The cup has been collected on Friday, August 1st and I keep getting told that the cup has to undergo assessments. In the pictures I have shown you can clearly see the that the lid was shattered.
I want my refund immediately.
Makro, you should do better. Allowing third party sellers to sell under your name is damaging to your reputation.
The cup has been collected on Friday, August 1st and I keep getting told that the cup has to undergo assessments. In the pictures I have shown you can clearly see the that the lid was shattered.
I want my refund immediately.
Makro, you should do better. Allowing third party sellers to sell under your name is damaging to your reputation.
ZP
Zeenat P's update06 Aug 2025, 08:16
Reviewer Update
Good day,
The cup has been collected on Friday, August 1st and I keep getting told that the cup has to undergo assessments. In the pictures I have shown you can clearly see the that the lid was shattered.
I want my refund immediately.
Makro, you should do better. Allowing third party sellers to sell under your name is damaging to your reputation.
The cup has been collected on Friday, August 1st and I keep getting told that the cup has to undergo assessments. In the pictures I have shown you can clearly see the that the lid was shattered.
I want my refund immediately.
Makro, you should do better. Allowing third party sellers to sell under your name is damaging to your reputation.
Makro's replyOfficial
06 Aug 2025, 17:00Hi Zeenat.
We understand that you have sent images.
However , it still has to be assessed as per business process.
Kind regards
Hello Peter Team.
We understand that you have sent images.
However , it still has to be assessed as per business process.
Kind regards
Hello Peter Team.
Best regards,
Makro's reply06 Aug 2025, 17:00
Official
Hi Zeenat.
We understand that you have sent images.
However , it still has to be assessed as per business process.
Kind regards
Hello Peter Team.
We understand that you have sent images.
However , it still has to be assessed as per business process.
Kind regards
Hello Peter Team.
Best regards,