Replacement of TV

Attention: Manager Worst experience at Makro store Polokwane I ever had.

Firstly. Hisens Plasma TV well packaged, started malfunctioning, we returned the product to the store , however since it is lockdown we opted to buy a different reputable brand ( then we had to top up add more money for obvious reasons ) Samsung is the best .We then noticed a few days later that the TV is not working fine screen has a problem, to be specific after Two (2) days Now TV has never worked we don't know what happened it could have been damaged in store while the sales guys rapping the TV who know because a mistake happened however we only got to notice while we are at home , i mean we return the Hisens TV without any damaged whatsoever so please who on earth will pay that amount of money 16k , and leave with a TV that is not working No packaging , no box nothing , we don't know if it was damaged while they where trying to wrap it with plastic, this is poor service your store supposed to know and comply in accordance , Makro is a big store not a pawn shops , how do you let a customer leave with a product without been well packaged.

I have send the picture of the TV to the manager I want this matter attended as soon as possible

I would like to know if we must now run around , this is the second trip