Repeated struggles with Makro. Regretting spending my money where it isn't appreciated. And very little respect shown to customers.

Makro online, what a sad story to find as a customer. There are agents short of info and no-one else to talk not ask when they get stuck on a customer's query. I have been patiently waiting for a refund on an item I was dissatisfied with, it's been a month since I returned it. The agents were unable to see any activity on the purchase and keep giving "backlog" as an excuse. Finally I spoke with Sipho Ngxakane who made better efforts and got to tell me that their supplier Click Computers is holding the item for QA. I'm appauled at the lack of communication and even when the matter has been logged for escalation Makro still makes no efforts to contact a customer. There is no turn around time of their service delivery whatsoever. This is the second time I'm going through this with Makro and when one isn't happy with their product ABAFUNI ngemali yakho! They hold it until u sweat blood with fighting with them before they assist you. Makro has become so disappointing with the quality of their products. And I don't wish what I've gone through on anybody.

Nobody has answers and their supervisors are a mystery. There is no supervisor on their call centre. The agents don't even have contact with them. It is a strange phenomenon. I still await my refund but will probably happen when it happens - that's the kind of info they basically sell to their dissatisfied customers!

I will never do this online shopping with Makro again, not worth raising my blood pressure for. At the rate they're going they are a hazard to one's health.