Repeated Order Cancellations and Poor Communication – Extremely Disappointing Online Experience

I placed an online order on Makro's website in December 2025 for 2 x smart watches. I only received one item, which was understandable as mistakes happen. Makro processed a refund for the missing watch promptly on the same day I raised the issue. Encouraged by the quick refund, I immediately placed a second order for the same smart watch on 22 December 2025. I waited patiently, but by 20 January 2026 the order was suddenly cancelled without any prior communication or explanation from Makro. After sending multiple emails chasing updates, Makro eventually responded on 20 January 2026 stating that the cancellation could be due to the item being out of stock, incorrectly priced, or falling outside their delivery SLA. They mentioned it may involve a third-party seller and claimed they "can't do anything" about it. This is frustrating because I placed the order directly with Makro's website, not the third party, and I expect Makro to take responsibility as the retailer. Despite this, I decided to give them another chance and placed the exact same order for a third time on 28 January 2026. On 4 February 2026, I received another refund with no explanation, no email response to my complaints, and no attempt to resolve the issue or offer the product. This has been an incredibly disappointing and time-wasting experience. Three attempts to purchase the same item, two unexplained cancellations, zero proactive communication, and repeated reliance on "third-party" excuses while still taking payment upfront. Makro's online shopping process feels unreliable, and their customer service lacks accountability and basic courtesy. I would strongly advise others to think twice before ordering online from Makro, especially for non-stocked or marketplace items. Very poor service overall.