Repeated Order Cancellations and Incomplete Delivery Despite “In Stock” Listings

I have placed three orders with Makro Business in the past week for Jacob’s coffee. Although the website consistently showed the items as in stock at the branch, both my orders were cancelled due to “out of stock”. On a third attempt, I selected delivery and ordered four boxes of coffee to make the delivery fee worth it; however, only now only one box was delivered. Initially, I was told this was an online issue, and later that this is an in store issue with Makro Cape Gate. I expected a more reliable and professional level of customer service from a business platform intended for corporate customers. I am still awaiting resolution and delivery of the missing items.