1 reviews | Active since Aug 2014
Repeated Failed Deliveries & No Communication – Extremely Disappointing Service
I am beyond frustrated with Makro’s delivery service.
My order was scheduled for delivery on Monday, 16 February. I left work early to be home to receive it. The order never arrived. At around 4pm, I called to follow up and was told the consultant could not get through to the courier and that courier emails take 24 hours to be answered. I also sent a follow-up email — no response to date.
On Tuesday, the status changed to “In Transit.” On Wednesday, I once again stayed home hoping it would be delivered. When I called, I was assisted by a very nonchalant consultant who contacted the courier. The courier then casually indicated that delivery might only happen next week.
This is completely unacceptable.
This is not the first time I’ve experienced this. In fact, 3 out of the 4 orders I’ve placed this year were cancelled after exceeding the communicated turnaround time — with no proactive communication from Makro. Customers are simply left waiting.
I refuse to inconvenience myself again by leaving work early because Makro cannot honour its delivery commitments. This order is already overdue, and I have demanded delivery no later than Saturday, 21 February. If that cannot be done, I expect a full refund so I can purchase elsewhere.
Ironically, the only order that was delivered on time recently seemed to be driven by the brand itself, LG, which clearly values customer experience and reputation. Unfortunately, that level of service does not seem to matter to Makro.
Very disappointed. Poor communication. No urgency. No accountability.
I am still waiting for a proper resolution.
I must say I’m extremely disappointed that none of my emails to Customer Services were ever answered, and only a public complaint prompted a reply. What is the point of tracking an order if the delivery date is already in the past and no one communicates proactively?
This lack of accountability makes me feel that Makro takes its customers for granted. If my order is not delivered by Saturday, 21 February, I will require a full refund and will purchase elsewhere from a retailer that values its customers.
I strongly urge Makro to review its processes and ensure customers are kept informed of delays, rather than only responding when complaints become public.
I must say I’m extremely disappointed that none of my emails to Customer Services were ever answered, and only a public complaint prompted a reply. What is the point of tracking an order if the delivery date is already in the past and no one communicates proactively?
This lack of accountability makes me feel that Makro takes its customers for granted. If my order is not delivered by Saturday, 21 February, I will require a full refund and will purchase elsewhere from a retailer that values its customers.
I strongly urge Makro to review its processes and ensure customers are kept informed of delays, rather than only responding when complaints become public.