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Avinal B
1 reviews | Active since Feb 2013
25 Aug 2025, 19:33
Repeated disgraceful delivery service on fragile expensive products
Makro sent us a hard drive in a packet that was sent damaged. We returned for credit. After numerous attempts to return the hard drive for replacement, he consultant noted we would get a refund as there was no avaliable stock. Upon hearing this, we went to find a similar product at a higher price. Today, without any notification, we received a hard drive delivered in the same manner,, which was a delivery packet with minimal protective packaging. We have not opened the item. We would like to return the package for credit, as the service is becoming incredibly disgraceful
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Avinal B's updateReviewer Update
26 Aug 2025, 15:03 Our hard drive was eventually returned, acknowledged, and recorded for credit due to lack of stock. After collection, a week later, we received another hard drive with minimal packaging. We were shocked by Makro's service levels and mentality. We strongly advise against using Makro for expensive online purchases due to their inability to manage deliveries and returns. Takealot offers far superior protection for deliveries and has a more effective returns policy.
AB
Avinal B's update26 Aug 2025, 15:03
Reviewer Update
Our hard drive was eventually returned, acknowledged, and recorded for credit due to lack of stock. After collection, a week later, we received another hard drive with minimal packaging. We were shocked by Makro's service levels and mentality. We strongly advise against using Makro for expensive online purchases due to their inability to manage deliveries and returns. Takealot offers far superior protection for deliveries and has a more effective returns policy.