EC
Enrico C
1 reviews | Active since Sept 2024
23 Oct 2024, 15:31
Repeated cancelled orders
I guess the overwhelming 1 STAR ratings says it all..... I have ordered the same product twice as the delivery was cancelled without providing any reason. If as I suspect there is no stock, why is the online store not updated and why am i still able to purchase the same product over and over again??? It would be laughable if it wasn't so idiotically amateurish!!! They can't get even the basic stuff right!!!!
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Makro's replyOfficial
24 Oct 2024, 10:04Good day Enrico,
Thank you for contacting us through our Hellopeter platform.
We hope you are doing well, and we appreciate you bringing your concerns to our attention.
At Makro, we strive to provide exceptional customer service and do not tolerate any behavior that falls short of this standard. Your feedback is valuable to us, as it helps us identify areas where we can improve.
We apologize for any inconvenience caused by stock shortages. We are working to ensure that there is sufficient inventory when ordering online.
Thank you again for bringing this to our attention.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for contacting us through our Hellopeter platform.
We hope you are doing well, and we appreciate you bringing your concerns to our attention.
At Makro, we strive to provide exceptional customer service and do not tolerate any behavior that falls short of this standard. Your feedback is valuable to us, as it helps us identify areas where we can improve.
We apologize for any inconvenience caused by stock shortages. We are working to ensure that there is sufficient inventory when ordering online.
Thank you again for bringing this to our attention.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply24 Oct 2024, 10:04
Official
Good day Enrico,
Thank you for contacting us through our Hellopeter platform.
We hope you are doing well, and we appreciate you bringing your concerns to our attention.
At Makro, we strive to provide exceptional customer service and do not tolerate any behavior that falls short of this standard. Your feedback is valuable to us, as it helps us identify areas where we can improve.
We apologize for any inconvenience caused by stock shortages. We are working to ensure that there is sufficient inventory when ordering online.
Thank you again for bringing this to our attention.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for contacting us through our Hellopeter platform.
We hope you are doing well, and we appreciate you bringing your concerns to our attention.
At Makro, we strive to provide exceptional customer service and do not tolerate any behavior that falls short of this standard. Your feedback is valuable to us, as it helps us identify areas where we can improve.
We apologize for any inconvenience caused by stock shortages. We are working to ensure that there is sufficient inventory when ordering online.
Thank you again for bringing this to our attention.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,