REPAIRS TO WASHING MACHINE

In 2012 we bought a Samsung combo washing machine from Makro. We took out an extended warranty which meant we had a 2 year guarantee with Samsung for the machine and then the extended warranty with Makro. Until this morning I was unaware that Makro had to be contacted and not Samsung now as we now fall under their guarantee and no longer Samsung! What a great shame as we received excellent service from Samsung and now have to deal with Makro - we need somebody to please come and fix our machine - the dryer doesnt work and we need to use it - I was told head office would call to make a time to come - so far nothing from anybody! Typical after-sales service from Makro - now that you have bought their product - you sit and wait for service - they know we have no where else to turn to so we have no choice but to wait! NOT acceptable - please phone to arrange a time to come and fix our washing machine! And soon!!