REPAIRS SERVICE!!!!!
<p>king condition. </p> <p> </p> <p>HOW IS THIS POSSIBLE WHEN WE WERE GIVEN A TWO WEEK REPAIR WAITING PERIOD. </p> <p> </p> <p>When we phone to follow up, we are told that it is STILL not back from the repair centre and that is all the info they can give us.</p> <p> </p> <p>????????????? This is unacceptable!!!!!!! </p> <p> </p> <p>I bought a faulty product from your store. I am now short R1 726 (printer, paper, cartridge) and a printer and spending a fortune on printing at Postnet !!!!!!!!!!!!!!!!!!!!!!!!!!!!! </p> <p> </p> <p>How is someone not managing these type of problems??????</p> <p> </p> <p>REFERENCE NUMBER: ********** . </p>
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Best regards,
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Best regards,
MAKRO REPAIR NO: **********
So keeping in contact is ALL you have been doing!!!! (Thank you Chris and Ludfia) BUT it is OVER A WEEK AFTER MY COMPLAINT AND STILLLLLLLLL NOTHING!!!!!!!!!!
Please refer me to a manager or someone else. This is REDICULOUS an UNACCEPTABLE!!!!! NO ANSWER STILL ????????????? I do understand that you have escalated the queries, but clearly no one is interested in resolving this issue!!!!! This is the WORST customer service I have ever had to deal with!!!!!!!! COME ON !!!!!!!!!!
MAKRO REPAIR NO: **********
So keeping in contact is ALL you have been doing!!!! (Thank you Chris and Ludfia) BUT it is OVER A WEEK AFTER MY COMPLAINT AND STILLLLLLLLL NOTHING!!!!!!!!!!
Please refer me to a manager or someone else. This is REDICULOUS an UNACCEPTABLE!!!!! NO ANSWER STILL ????????????? I do understand that you have escalated the queries, but clearly no one is interested in resolving this issue!!!!! This is the WORST customer service I have ever had to deal with!!!!!!!! COME ON !!!!!!!!!!
Good day,
Thank you for your complaint I understand that the store has been in-contact with you and the issue is now resolved to your satisfactory.
Regards
Mbali Makhanya
Best regards,
Good day,
Thank you for your complaint I understand that the store has been in-contact with you and the issue is now resolved to your satisfactory.
Regards
Mbali Makhanya
Best regards,
Still have not received my printer!!!!!!!
Still have not received my printer!!!!!!!
WE followed up. And the printer is now ready for collection.
WE followed up. And the printer is now ready for collection.
Thank you for you complaint I understand that the store has been in-contact with you and the issue is now resolved
Regards
Mbali Makhanya
Best regards,
Thank you for you complaint I understand that the store has been in-contact with you and the issue is now resolved
Regards
Mbali Makhanya
Best regards,