Repairs not done as promised & poor TURN AROUND service that was promised

<p>Good Day</p> <p>It is with deep regret that I have to write about the poor TURN AROUND service that was promised.</p> <p> </p> <p>I purchased a LG sound bar from makro and I had a problem with the unit and this item was brought to the store and was submitted for repairs. It was around +- 27 May 2017.</p> <p> </p> <p>I then received a message to fetch the sound bar as it was returned from its repairs from the manufacturer. I picked up the sound bar on 15/07/2017, however after testing the device at home I noticed that the initial problem was not resolved and it was not repaired. I returned to makro on the very next day on the 16/07/2017 to send it back as the unit was not repaired as promised. The returns department staff member thereafter called an LG technical guy to test the device with me which lasted approx. 15-20 mins and he also came to the resolution that the sound bar is not working as required. I was advised by the returns staff employee that an exchange will be done for me, the next day as the unit was not repaired. The returns staff member of makro stated that he just needs a RN number from the manufacturer in order for the store to do an exchange for a unit as it was not initially repaired.</p> <p> </p> <p>However on the Monday 17/07/2017 whilst on my way to makro, the returns dept staff member called me to stating that the supplier does not want to issue a RN number as they wanted to retest the unit. This shows that they are under mining my confirmation as well as the LG technical guy’s confirmation that the sound bar is not working.</p> <p> </p> <p>Furthermore on the issue is that the sound bar was kept in excellent condition in my possession, however when it came back from repairs from the supplier I noticed it has scratches on the speaker.</p> <p> </p> <p>Furthermore up until this date I have not received an outcome as to how they will resolve this problem.</p> <p> </p> <p>This also caused a lot of inconvenience. I find the service standards to be unacceptable & misleading to clients. I REQUIRE immediate restoration, as I am paying for an item and not receiving the benefits and find this as unprofessional, ********* standards & behaviour & your delays in the turnaround time for the service/repair. Your urgent response for feedback and immediate exchange/replacement will be appreciated for this inconvenience caused. Should you require any further details, please do not hesitate to contact me.</p>