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CS
Celeste S

1 reviews | Active since Apr 2016

18 Jan 2021, 08:36

Repairs no service

I handed in my tv for repairs in Dec2020 and I am trying to contact Makro Repairs Centre it just goes to a voice recording over and over, I have asked for Management with no response. I have contacted customer service I was advised they cannot assist. Not sure how to follow up on my repairs. I only had the brand new tv for two month before the screen went black shouldn't this be covered by 6month guarantee instead it had to go for repairs.

0
Replies (5)
Makro
Makro's reply18 Jan 2021, 08:42
Official
Good day Celeste,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 

Best regards,

Makro
Makro's reply18 Jan 2021, 08:43
Official
Good day Celeste,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 

Best regards,

CS
Celeste S's update20 Jan 2021, 08:21
Reviewer Update
Good day 
I am still awaiting feedback? 
CS
Celeste S's update20 Jan 2021, 10:53
Reviewer Update
I keep receiving blank emails from Makro online received one yesterday and today? Is that your feedback? Basically sending me back my query?
CS
Celeste S's update22 Jan 2021, 15:35
Reviewer Update
Was informed I will be credited yesterday no feedback today tried to contact the store no answer. Waiting on refund.