repairs appliances

I'm very angry and irritated with the service from makro Cape gate and call centre , I have a epir query that no one has attended to for the past four week I even went to the store the customer service never logged the call no one has called me regarding the Oven counter issue which I reported from Nov already now I'm calling every week and Lungelo from appliance was suppose to call me and he never did I want my monies back , id rather go to other places than this ridiculous service . I paid for this but no one seems to care to come back to me its been a month now now andwer what the hell I paid here