LN
Lorna N
1 reviews | Active since Jun 2016
14 Jun 2016, 08:56
Repairs
<p>I bought an iron from makro. After it stopped working I took it back to makro, who then booked it in with their supplier for repairs-Russell Hobb. So I was contacted to come collect it on Sunday as it was ready and it was fixed. No one bothered to plug it in at the store to show that the iron was indeed fixed. When I plugged it in on Monday - i almost end got electrocuted. It purple spark light came out of it and the iron is now dead and not working. So my concern is what if I really got hurt? Who was going to be liable for my bills? Makro or Russell Hobb? Why didn't they ensure the iron was working before it was given to me? I am really disappointed. </p>
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Makro's replyOfficial
22 Jun 2016, 10:55Thank you for registering your problem which you have encountered with our Russel Hobbs iron.
As we strive to consistently provide our customers with products of top quality, complaints of this nature are taken very seriously. Your complaint has been brought to the attention of the Manager and the supplier concerned, I believe you have been credit.
Please accept our sincere apologies for any disappointment or inconvenience this matter has caused and we trust that Makro products purchased in future will meet with your expectations.
Regards
Mmule Moropa
Best regards,
Makro's reply22 Jun 2016, 10:55
Official
Thank you for registering your problem which you have encountered with our Russel Hobbs iron.
As we strive to consistently provide our customers with products of top quality, complaints of this nature are taken very seriously. Your complaint has been brought to the attention of the Manager and the supplier concerned, I believe you have been credit.
Please accept our sincere apologies for any disappointment or inconvenience this matter has caused and we trust that Makro products purchased in future will meet with your expectations.
Regards
Mmule Moropa
Best regards,