Repaired TV

Last year on the 22nd November I got myself a 58 inch and on the 8th November this year the TV just went dark as any normal person I took it to the store they and they inspected the TV for cracks and scratches then yesterday I received a call from the store saying that the TV is ready for collection but they couldn't fix it because after installing a new board they found out the screen has been crack now they telling i cracked it which I'm saying it can't be because how can you transport a TV JHB without the proper rapping if anyone could assist me with this it would be highly appreciated, I've work at a transportation company for 7 year and I no that even if a customer brings a item to the store without rapping its your responsibility as a service provider to make sure that item is properly rapped before transporting it so far so at this point I'm really not happy with the service I'm getting from the store. I've pictures the store send me that shows when it got to the repair center that it has not been ****d.