Repaired Laptop was Returned with Inferior Specs

I bought a laptop from Makro Ottery and paid R850 extra for the extended warrantee. I took it in to have the USB port and a short fixed and when I hadn't heard anythng after almost 2 weeks I called to find out when it would be ready. I was told that it had only been sent to the technician the previous day. When I complained that they had already had it for almost two weeks they rep**** without any concern, "Oh didn't they tell you, it can take 6 weeks to repair!"

And when I got it back the fault on the power USB had not been resolved so I sent it back again. I was told that they also had to replace my hard drive.

When I sent my laptop in to be repaired it had 8GB of RAM and a 1TB hard drive. When I finally got it back 4 weeks later it had 2GB RAM and a 500GB hard drive.

The lady at Makro just passes me over to the technicians (when she bothers to retuen a call at all), who don't seem to be in the office long enough to call me back. I'm still waiting for someone to contact me. Maybe it will take anther 6 weeks!

I'm disgusted at Makro's technical service as well as the unhelpful attitude of its staff!