REPAIR OF TV RETURN MAKRO MONTAGUE GARDENS

Item: Makro
Rating: 1
Author: suzan S

I returned my sony bravia tv under extended guarantee to be repaired, handed tv in with the stand attached and cord connection which was stated on receipt given , Went to collect tv after receiving sms to say its ready , received the tv without the tv stand. was told to give my address and phone number and will deliver the stand , have called the repair/returns manager and have been advised tv stand is missing , its 4 days and still no phone call to advise latest on this issue . this level of service is shocking MAKRO MONTAGUE GARDENS

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Replies (1)

Makro's replyOfficial

30 Jan 2019, 17:30

Hi Suzan

Thank you for your feedback.

I'm sorry for the service you've received and Thank you for your patience. I can understand you're disappointed that the product is not working and for the additional payments.

I've sent your feedback to our store and I'll follow up with the department to have this matter resolved.

Once again I'm sorry for the overall service you've received.

Regards,

Tebogo

Makro's reply30 Jan 2019, 17:30

Official