DB
Denise B

1 reviews | Active since Aug 2019

03 Jan 2021, 13:25

REGRET PURCHASING TV

I RECENTLY WROTE TO HELLO PETER REGARDING A TV THAT WE RECENTLY PURCHASED FROM MAKRO. THE FIRST TIME I WROTE TO YOU THE ISSUE WAS RESSOLVED AND WE WERE ABLE TO RETURN THE TV AND CHOOSE ANOTHER. HOWEVER THE SECOND PRUCHASE IS JUST HAS BAD A THE FIRST ONE. THE TV IS NOW A SKYWORTH MAKE. THERES SO MANY ISSUES WITH IT AND I AM NOT SATISFIED WITH MAKRO AND THIS PURCHASE. THE PROBLEM IS THAT OUR INSURANCE ONLY PROVIDED US WITH A VOUCHER FROM MAKRO OR ELSE I WOULD HAVE ASKED FOR A REFUND AND BOUGHT FROM ANOTHER STORE. I AM NOT HAPPY AND I AM NOT PREPARED TO CALL MAKRO CALL CENTRE AS I DO NOT GET ANY SERVICE. THIS IS THE WORST EXPERIENCE EVER RECEIVED FROM MAKRO IN COUPLE OF MONTHS THEREFORE I AM NOT PREPARED TO CONTACT THEM . SOMEONE MUST CONTACT MY HUSBAND ON *** TO RESSOLVE THE ISSUE.

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Replies (2)
Makro
Makro's reply03 Jan 2021, 14:45
Official
Good day Denise,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Kind regards
Makro Hellopeter Team 

Best regards,

Makro
Makro's reply03 Jan 2021, 15:56
Official
Good day Denise,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours. 

Once again we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 

Best regards,