Refusing to refund me

I wrote here about a month ago with regards to the worst service I got from makro montague gardens store .it was the 6th of November when I logged a return to that store they collected their staff in December but I am in January 2025 with still no refund I have done numerous follow up nothing is happening I want my money makro !to everyone thinking of using makro online services don’t you will regret they absolutely have no customer service