CL
Cathy L
1 reviews | Active since Dec 2019
26 May 2020, 09:50
Refusing to refund correct amount for a fault on their part.
I ordered a product from Makro and they sent the wrong product to me. When I asked for an exchange they told me they do not have stock of the correct item, so I asked for a refund, but the wrong amount was refunded into my account. It has been three months now and they have actually just stopped answering my emails. They basically stole my money. DO NOT order from them!
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
26 May 2020, 12:01Good day Cathy,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply26 May 2020, 12:01
Official
Good day Cathy,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
CL
Cathy L's updateReviewer Update
26 May 2020, 12:15Hi
I am impressed that you actually review hellopeter complaints and your email is very well written, however I have been receiving this response from your customer care centre since February 2020 (the product in question was for a Valentines gift, so this has been going on since the beginning of February. This is incredibly bad from your side, don't you think?). It is for this reason these beautifully written apologies and promises for follow ups are empty to me.
Not fixing a problem one of your customers are experiencing, ignoring your customers query emails and lack of follow up from your side is really not good service, it is the opposite. Empty promises are lies which is really the worst reputation you can have, especially when there are many retailers like yourself competing for customers.
Regards,Another customer you have lost.
I am impressed that you actually review hellopeter complaints and your email is very well written, however I have been receiving this response from your customer care centre since February 2020 (the product in question was for a Valentines gift, so this has been going on since the beginning of February. This is incredibly bad from your side, don't you think?). It is for this reason these beautifully written apologies and promises for follow ups are empty to me.
Not fixing a problem one of your customers are experiencing, ignoring your customers query emails and lack of follow up from your side is really not good service, it is the opposite. Empty promises are lies which is really the worst reputation you can have, especially when there are many retailers like yourself competing for customers.
Regards,Another customer you have lost.
CL
Cathy L's update26 May 2020, 12:15
Reviewer Update
Hi
I am impressed that you actually review hellopeter complaints and your email is very well written, however I have been receiving this response from your customer care centre since February 2020 (the product in question was for a Valentines gift, so this has been going on since the beginning of February. This is incredibly bad from your side, don't you think?). It is for this reason these beautifully written apologies and promises for follow ups are empty to me.
Not fixing a problem one of your customers are experiencing, ignoring your customers query emails and lack of follow up from your side is really not good service, it is the opposite. Empty promises are lies which is really the worst reputation you can have, especially when there are many retailers like yourself competing for customers.
Regards,Another customer you have lost.
I am impressed that you actually review hellopeter complaints and your email is very well written, however I have been receiving this response from your customer care centre since February 2020 (the product in question was for a Valentines gift, so this has been going on since the beginning of February. This is incredibly bad from your side, don't you think?). It is for this reason these beautifully written apologies and promises for follow ups are empty to me.
Not fixing a problem one of your customers are experiencing, ignoring your customers query emails and lack of follow up from your side is really not good service, it is the opposite. Empty promises are lies which is really the worst reputation you can have, especially when there are many retailers like yourself competing for customers.
Regards,Another customer you have lost.
CL
Cathy L's updateReviewer Update
28 May 2020, 13:49I am very pleased to report that Makro has resolved my problem. They actually did pay the difference I was just never aware and received no notifications that this matter has been resolved.
CL
Cathy L's update28 May 2020, 13:49
Reviewer Update
I am very pleased to report that Makro has resolved my problem. They actually did pay the difference I was just never aware and received no notifications that this matter has been resolved.