1 reviews | Active since May 2019
Refusing to cancel my order
I place an online order on 29 March 2026 for a DSTV remote controller than on the same day my sister returned home with the same thing so I quickly contacted the Makro help line to explain the situation so they can help cancel the order which I was given assurances that it’s been captured and escalated to the store I ordered from however I received delivery details the next day. I’ve been back and forth with them to cancel the order even yesterday I contacted them but still it’s not cancelled. It’s been 2 weeks trying to cancel this order without getting any help from their customer service. On the website it still shows as active and something to be delivered. Someone please help me
We apologize that you had to resort to cancelling your order.
The order has been cancelled and the refund has been processed.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually back dates these payments.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
We apologize that you had to resort to cancelling your order.
The order has been cancelled and the refund has been processed.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually back dates these payments.
We sincerely apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,