Refuse to refunds customers

Guys don't buy anything from Makro SA online otherwise you will regret like me.

On the 15th September 2023 I bought a Power Bank for R775, Radio for 399 and Dictionary for R78,95 at Makro Online. I returned powerbank within two days because I was not happy with it. I canceled Dictionary order because they were out of stock. I keep the radio. Ever since I waited for my refund for two items even after I sent them copy of my ID and bank statement. I sent customer service emails and inbox on Facebook requesting my refund but unfortunately this day's they don't even respond to my messages. I phoned customer service many times but they always telling me someone will call me back but I never received a call back from them. Please Makro SA, I want my money.