refuse to provide a recovery disk

I have bought two Lenovo G50 laptops from Makro in 2016 of which the OS windows 8.1 was pre-installed I at the time asked for a recovery disk should something go wrong and they at the time told me they are by no means have an obligation to provide me with such a disc If the hard drive has a problem I am to purchase a new full version of the latest OS This week I had a problem with the hard drive and had to replace it and when requesting a recovery disk I was blatantly told they will not provide a recovery disk as they have no obligation to the customer I was also told by the IT company repairing my laptop that I purchased a dud laptop and will now cost me R5800.00 to repair This is now my third running with Makro's poor stock and service What a circus Leon vd Merwe