YV
Yashmita V
1 reviews | Active since Jan 2018
09 Jan 2025, 15:20
Refuse to accept responsibility for damaged item on arrival
Absolutely poor and appalling customer service! They refuse to replace a fridge that was delivered to me damaged already! I have sent pics of the damaged fridge in the original packaging and you can CLEARLY see it was damaged on arrival! They refuse to accept responsibility for their negligence. I will be taking this further with my lawyers if not resolved.
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Yashmita V's updateReviewer Update
07 Feb 2025, 07:25It is now 7th February and NOBODY from Makro has even tried to make an attempt to contact me regarding the matter. Nothing has been expedited or resolved. Just another example of your poor customer service and don't care attitude! Which is why I have opened a case with the Ombudsman.
YV
Yashmita V's update07 Feb 2025, 07:25
Reviewer Update
It is now 7th February and NOBODY from Makro has even tried to make an attempt to contact me regarding the matter. Nothing has been expedited or resolved. Just another example of your poor customer service and don't care attitude! Which is why I have opened a case with the Ombudsman.