Refusal to process refund

<p>I recently made a purchase on the Makro Liquor site and paid the relevant amount outstanding, only to be told that the product that was advertised online was no longer supp**** by Makro even though there was no indication that this would be the case. When contacted to issue the refund, I was asked to present my proof of payment and ID number before the refund will be processed. I was a bit reluctant to give any of this as Makro should be able to see on their own systems that the payment has been received. I have now given the information requested and still Makro is requesting the same information, now by a different person. I have requested Thabang Maitse multiple times to have a manager phone me, but this has been blatantly ignored. I am actually amazed at the incompetence and refusal of Makro to refund the money with clearly does not belong to them after they have not been able to deliver the goods that I ordered. I actually do not know what to do anymore and will probaly not use Makro again. Surely I am also entitled to the interest that has now accrued on the money unrightfully held by Makro. This is actually unacceptable behaviour.</p>