******** refusal of refund and hidden costs at Makro Woodmead

I am completely disgusted by the service and ******* return policies at Makro Woodmead. I bought an electric stove, and at no point did the sales staff disclose that it comes without a power cable and requires expensive, specialised hardwired installation by an electrician.I unboxed it at home only to find the missing components. I called Makro, scheduled an electrician, and was told the stove cannot even be safely or legally installed in my home due to electrical infrastructure limits.When I took the unusable stove back to Makro Woodmead for a full refund, I was turned away. A staff member named Themba aggressively told me that they won’t refund opened items, and claimed it was my responsibility to guess the installation specifications before buying.This is a direct violation of Section 22 (Right to Information) and Sections 55 & 56 (Imp**** Warranty) of the Consumer Protection Act (CPA). You cannot hide material operational requirements, force a customer to open a box to discover them, and then use the open box as an excuse to deny a refund.I have sent a formal legal demand to Makro corporate care. If a full refund is not processed within 5 business days, I am escalating this directly to the Consumer Goods and Services Ombud (CGSO) and the National Consumer Commission (NCC). Fix this immediately.