AS
Amara S
1 reviews | Active since Aug 2022
13 Apr 2023, 07:03
Refund??UPDATE??
I placed an order for a sleeper couch on the 31st March it show delivery for the 6 April. When I checked on the delivery Monday the 10 April it showed that my order was cancelled without anyone informing me of this. I emailed and called to ask when my refund will be taking place no answer. The only response I get is your query will be escalated. No one has gotten back to. Makro your service sucks!
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
13 Apr 2023, 13:07Good day Amara,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided soon.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided soon.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply13 Apr 2023, 13:07
Official
Good day Amara,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided soon.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided soon.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
AS
Amara S's updateReviewer Update
13 Apr 2023, 13:10Hi thank you I’ll be waiting for feedback soon. Cause every time my problem gets escalated but no one gets back to me. I just want my money back.
AS
Amara S's update13 Apr 2023, 13:10
Reviewer Update
Hi thank you I’ll be waiting for feedback soon. Cause every time my problem gets escalated but no one gets back to me. I just want my money back.
AS
Amara S's updateReviewer Update
16 Apr 2023, 11:17Still no refund received
AS
Amara S's update16 Apr 2023, 11:17
Reviewer Update
Still no refund received