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YB
Yusuf B

1 reviews | Active since Apr 2011

23 Nov 2021, 07:51

Refunds not paid back

I purchased a bar fridge from the online store and needed to return it as it was faulty. As it was a small item, I needed to return it myself to a store, which I did on 07 October 2021, to the Crown Mines store. I have still not received my refund, even after having many emails sent to me noting that the refund will be processed and that it was even escalated to their Head of Finance. Poor service!

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Replies (2)
YB
Yusuf B's update27 Nov 2021, 20:55
Reviewer Update
Good day. I received your standard generic reply. It has now been 4 business days with no feedback received yet. Please note that your online customer service team escalated this to your head of finance a few weeks ago with no response as well. Your service has moved from poor to pathetic.
YB
Yusuf B's update27 Nov 2021, 20:56
Reviewer Update
Copy of your generic reply

“Good day Yusuf,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers.

We shall thereafter relay back to you with concrete feedback shortly.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Hello Peter”