Refunds

I bought two items on 3 November 2024, one item was delivered and the other one was cancelled because it was out of Stock. I was told I would be refunded in the next 7-14 business days. It’s been more than the stipulated timeframe and I still have not received my refund. I reached out to them and I’ve been sent from pillar to post. First I was told that it’s been refunded to my account , but when I contacted them again to tell them I have received it. I was told I should wait for an additional 2-10 working for the finance department to process the payment.