JK
Johanna K
1 reviews | Active since Oct 2017
17 Dec 2019, 10:46
Refunds
I had bought a product online for my friend in South Africa (I am in another country) and after a week of trying to follow up, i was informed that they could not get hold of the seller and so i requested for a refund (request 385905). I sent all required documents. On 5 December 2019 i got an email (from a Wandile Sibelius) that my refund is being processed and should wait 7 days. It’s been almost 2 weeks and still haven’t gotten my money back. It’s very difficult for me to call and follow as i am in a different country but i sent an email to which i did not receive a response. Please give me my money back. To call me please put dialing code ***.
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Replies (2)
Makro's replyOfficial
17 Dec 2019, 17:44Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We respect and value all our customers therefore this matter will be our priority.
We have received your complain and we will liaison with the relevant departmental managers and internally have the matter addressed thereafter we shall revert back to you with concrete feedback. Please be advised that feedback will be relayed within a period of 24-48hrs.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We respect and value all our customers therefore this matter will be our priority.
We have received your complain and we will liaison with the relevant departmental managers and internally have the matter addressed thereafter we shall revert back to you with concrete feedback. Please be advised that feedback will be relayed within a period of 24-48hrs.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Best regards,
Makro's reply17 Dec 2019, 17:44
Official
Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We respect and value all our customers therefore this matter will be our priority.
We have received your complain and we will liaison with the relevant departmental managers and internally have the matter addressed thereafter we shall revert back to you with concrete feedback. Please be advised that feedback will be relayed within a period of 24-48hrs.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We respect and value all our customers therefore this matter will be our priority.
We have received your complain and we will liaison with the relevant departmental managers and internally have the matter addressed thereafter we shall revert back to you with concrete feedback. Please be advised that feedback will be relayed within a period of 24-48hrs.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Best regards,
Makro's replyOfficial
17 Dec 2019, 17:44Good day.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We respect and value all our customers therefore this matter will be our priority.
We have received your complain and we will liaison with the relevant departmental managers and internally have the matter addressed thereafter we shall revert back to you with concrete feedback. Please be advised that feedback will be relayed within a period of 24-48hrs.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We respect and value all our customers therefore this matter will be our priority.
We have received your complain and we will liaison with the relevant departmental managers and internally have the matter addressed thereafter we shall revert back to you with concrete feedback. Please be advised that feedback will be relayed within a period of 24-48hrs.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Best regards,
Makro's reply17 Dec 2019, 17:44
Official
Good day.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We respect and value all our customers therefore this matter will be our priority.
We have received your complain and we will liaison with the relevant departmental managers and internally have the matter addressed thereafter we shall revert back to you with concrete feedback. Please be advised that feedback will be relayed within a period of 24-48hrs.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
We respect and value all our customers therefore this matter will be our priority.
We have received your complain and we will liaison with the relevant departmental managers and internally have the matter addressed thereafter we shall revert back to you with concrete feedback. Please be advised that feedback will be relayed within a period of 24-48hrs.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Makro Hellopeter Team
Best regards,