Refunds

TO WHOM IT MAY CONCERN WHY...WHY....WHY.... I've got a Binocular as a christmas gift,when I took it out of the box, I saw that it was broken and then put it back in the box to return it,where it was bought at Makro Germiston Firstly this complain is about when I returned to Makro.I got the credit refund note to exchange it.. When I got at the till to check it out ,they tolded me that I needed to pay in R100.00 more, WHY...WHY.. This was a gift that was given to me.. I did exchange the product with the same product that was broken. WHY SHOULD'VE I PAID IN MORE THAN THE ORIGNAL PRICE IT WAS BOUGHT WITH..This was a christmas gift..

Normally when you refund or exchange a product,the product is giving back to you at the same price it was bought on..WHY...?WHY...?Shoud I payed in extra...

Second complain is at the refunds area at Makro the service is very ,very poor...

Greetings Annelize