RJ
Roselle J
1 reviews | Active since Mar 2023
31 Mar 2023, 20:00
REFUND - WORST SERVICE
I will continue complaining on all platforms until this matter is solved. This is pathetic service. All products ordered online was out of stock - only got notified about it after payment that 3 out of 4 products were cancelled. Now my order is delayed. No feedback. Get your service up to standard. 👎🏼👎🏼👎🏼
I want my refund. No one is getting in touch with me, no response & nothing has been done about this matter!!! It is the worst service I have ever experienced from any retail store.
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Replies (2)0
Replies (2)
Makro's replyOfficial
01 Apr 2023, 14:39Good day Roselle,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided soon.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided soon.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply01 Apr 2023, 14:39
Official
Good day Roselle,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided soon.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided soon.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
RJ
Roselle J's updateReviewer Update
01 Apr 2023, 14:55By the amount of people complaining, you are busy digging yourself one MASSIVE big hole & dragging your name through the dirt. You are losing a lot of clients since this is your new reputation. GET YOUR SERVICE UP TO STANDARD, this is absolutely pathetic. I will not be waiting around hoping to receive a response from you, if this isn’t settled in the next week, I’ll go to Makro myself to take this further…your online communication & “service” is the poorest I have EVER experienced. 👎🏼👎🏼👎🏼
RJ
Roselle J's update01 Apr 2023, 14:55
Reviewer Update
By the amount of people complaining, you are busy digging yourself one MASSIVE big hole & dragging your name through the dirt. You are losing a lot of clients since this is your new reputation. GET YOUR SERVICE UP TO STANDARD, this is absolutely pathetic. I will not be waiting around hoping to receive a response from you, if this isn’t settled in the next week, I’ll go to Makro myself to take this further…your online communication & “service” is the poorest I have EVER experienced. 👎🏼👎🏼👎🏼