Refund with bad service

I've been having such a bad experience with Makro call centre agent as they are the worst when it comes to customer service... I have purchased 2 juicers at makro online due not not being happy with the products i booked both items for a refund and both items were collected however i only received R265 refund which is for 1 items..

I have been calling Makro customer service since the 27th of august till today with no help. I spoke to the team leader called Mpho and Richard however they both clueless about everything even worse they all provide such a bad customer experience..