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Arnold N

1 reviews | Active since Jan 2012

12 Feb 2019, 11:13

Refund taking YEARS or maybe it will be DECADES

RE: PLEASE GIVE ME MY MONEY BACK ON ORDER MAK **********

I am disgusted by the shocking and unsavory service I have received from the time I made my online purchase on the 23rd of NOVEMBER 2018 to (Black Friday) order number MAK ********** . I expected better from a giant retailer like MASSMART

After placing the order on the 23rd Makro failed to deliver up until I started cancelling the order with no success. First, I went to the Centurion Store 1st week of January 2019 to cancel and I was advised that it has been actioned by the Wonderboom Store only to realise after a week when I called in that nothing has been done. I cancelled the order online AGAIN and I was advised that the refund will be processed. I have interacted with you online call center (Which in my experience is a useless department set up to constantly offer apology, yet no action is done)

How long does a refund take? Is this acceptable?

And Please don’t apologies because if I received a Rand for every time someone from Makro apologised I would have my refund back

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Replies (4)
Makro
Makro's reply12 Feb 2019, 12:09
Official
Good Day Arnold, 
Thank you for bringing this to our attention.  I’m sorry you’ve encountered this type of service. This is certainly not what we want happening to any of our customers who have placed orders online and to find that they haven't received feedback regarding their refund.  These occurrences will be addressed with the relevant parties at makro wonderboom store to ensure that this matter is rectified and a solution is given.  I will contact you shortly regarding your complaint.  Regards, Tebogo Koitsioe
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Arnold N's update12 Feb 2019, 12:34
Reviewer Update
Hi Tebogo Like indicated Makro employees sound like broken records saying the same thing over and over again with ZERO action. I have received a lots of apologies on this matter but no resolution. Again on your response I detect no commitment as i'm left wondering how long is SHORTLY. It can be as short or as long as a piece of string. Give precise time on your cause of action , THAT will be taking accountability to an action. Please refer to the following ********** +***9 FYI. This was a November Order that you are failing to finalise I just need my Money Back Please
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Arnold N's update12 Feb 2019, 14:39
Reviewer Update
Thank you, Tebogo Just curious, Why are you making your Response Private. This is absurd, why is it my burden on whether the item has been returned or not to the store, I never took delivery of it. MAKRO FAILED TO DELIVER hence my cancellation and refund request. You had time to investigate and ascertain the status all this time I was waiting for the refund Your statement is contradicting what I have been told by your online guys that a manual refund has been loaded . Please follow up on the below 2019/01/23 02:05:24 ********** Manual refund - customer cancelled order Unimpressed Still your service is unacceptable
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Arnold N's update18 Feb 2019, 09:19
Reviewer Update
Hi Tebogo. No feedback yet from you. Please advise if i will ever get my refund or i should just forget about it and move on with my life?