TX
Thash X
1 reviews | Active since Mar 2016
07 Jan 2019, 11:04
Refund taking too long from 24 December
My order was cancelled on the 24 December 2018 . I was advised that the funds will be refunded with 7 to 10 days yet no money has been refunded.
When I call the call center, they say the same thing every time and the call center has no sympathy at all for the customer.
I am extremely upset and disappointed at Makro and I need this resolved as soon as possible.
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Replies (2)
Makro's replyOfficial
07 Jan 2019, 12:00Thank you for alerting us on your complaint. Kindly be advised that your complaint has been sent to the relevant team to assist.
Regards
Makro Team
Regards
Makro Team
Makro's reply07 Jan 2019, 12:00
Official
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been sent to the relevant team to assist.
Regards
Makro Team
Regards
Makro Team
TX
Thash X's updateReviewer Update
09 Jan 2019, 17:11I am still waiting for my refund . January 7 it was sent to the relevant team.
Today I phone the call centre and I was told that the finance department was closed since december and only re-open on Monday and my payment has not been processed and I will have to wait another 5 to 7 days.
This is not acceptable. I WANT MY MONEY!!
Clearly you do not care about you customers. I am going to report Makro to the ombudsman.
Makro and Multichoice are the worst.
TX
Thash X's update09 Jan 2019, 17:11
Reviewer Update
I am still waiting for my refund . January 7 it was sent to the relevant team.
Today I phone the call centre and I was told that the finance department was closed since december and only re-open on Monday and my payment has not been processed and I will have to wait another 5 to 7 days.
This is not acceptable. I WANT MY MONEY!!
Clearly you do not care about you customers. I am going to report Makro to the ombudsman.
Makro and Multichoice are the worst.