Refund taking too long

I’m very disappointed with the changes made on the Makro app, the ads are so misleading, now 3rd party suppliers can sell things at their own prices. I ordered online 28/06/2025 was supposed to only get delivery 03/07/2025, never received delivery only the following day. I’m a director of a nonprofit saving cats off the streets, I mostly order this special online by Makro - 3x 4kg Feline cuisine at a special price. I spent my whole personal budget for cat food online by Makro. I received the incorrect quantity according to what I understood on the app. It was collected from me 09/07/2025, now I’m still waiting for my refund. I feel this is so cruel to take this long, this is food for animals I’m waiting for the refund to be able to purchase food for.