REFUND still not paid by Makro for another placed on the 15 April 2019

I have wrote a review to complain about my refund From Makro which I haven't receive for an order place since the 15 of April 2019 all the business was available to do is to reply with a template seeing they are sorry and no action has been taken to resolve this issue … I still get from the helpdesk the same excuses that the issue has been escalate to finance and nobody is calling me to tell me why I need to wait more than 7 working days to receive my money Back …. I will not recommend anybody to buy anything from Makro Online since this is so not professional and not acceptable ….. maybe the issue should be escalated to all the social media and house news before someone decide to assist me ...if this is what makro expect alright