REFUND STILL DUE TO ME SINCE 22 FEBRUARY 2022, MORE THAN A YEAR LATER!!!!

On 22 February 2022 I ordered some things from Makro, and I can only order online from the Bloemfontein branch (order detail #MAK***). The total payable for that order was R 1,130.95. I paid R 511.04 with an EFT (Standard Bank) amount AND R 619.91 with my online credit amount (which was a gift my friend paid into my online credit amount for other things I ordered and paid for her). Makro Bloemfontein packs my order items together, but there are a few items not in stock, so the Order Summary changes to R 716.00. Basic calculation is R 1,130.95 paid (R 511.04 EFT + R 619.91 Online Credit) minus changed Order Summary of R 716.00 (which is what it costs now) = R 414.95 TOTAL REFUND DUE TO ME. 1 March 2022 I only received R 204.96 refund via EFT to my Standard Bank account. There was no reason for only R 204.95 EFT without the other R 209.99 still due (R 414.95 total refund) and I thought the R 209.99 would still be refunded via my Online Credit (of R 619.91) again. Two invoices for this order were sent and I checked them. One invoice had notes for the PAYMENT SUMMARY stating, "ONLINE EFT PRO" for R123.04 and "ZERO FACILITY" for R 204.96. Added together is R 328.00 which is what the invoice also costed with those items. So that meant that R 123.04 of EFT was used on this invoice with R 204.96 FOR MY ONLINE CREDIT (R619.91). No one can explain to me why that invoice created an EFT refund about of R 204.96! Other invoice, with items costing R 388.00, has a note of its PAYMENT SUMMARY stating, "ONLINE EFT PRO" for R388.00. Added together for only the “ONLINE EFT PRO” the two invoices add up to R 511.04 which is the exact payment I did for my EFT! Thinking about that, meant, that there should not have been an EFT payment for refund to me. The WHOLE REFUND (R414.95) SHOULD HAVE "PAID" TO MY ONLINE CREDIT BALANCE. Someone made a mistake by paying an amount refund my EFT bank account and NOT my Online Credit Balance! 11 March I sent an email to the Makro Online help desk asking when the online credit for R 209.99 was going to be credited. They only sent me proof of the EFT refund (R 204.95) again and DID NOT read my email properly. So, I had to ask about the Online Credit AGAIN. One person let me know that it was going to be sent to the finance department. I sent another email to the Bloemfontein Branch on 22 March, still no reply. Reminder emails sent once a week every month. I am still waiting for an answer and refund of R 209.99, today is 11 July 2023!!!!!!MORE THAN A YEAR AFTER A REFUND FOR EVERYTHING THAT I PAID FOR!!! I JUST WANT MY R 209.99 REFUND TO BE EFT'd BACK TO ME!!!!!!!!! MAKRO OWES ME MONEY AND NO ONE RESPONSE TO MY EMAILS AT THE INCHARGE BRANCH OFFICE NOR AT THE BLOEMFONTEIN BRANCH OFFICE!!