JZ
Jennifer Z
1 reviews | Active since Jun 2024
11 Jun 2024, 17:08
Refund shortfall
Mako decided to cancel my online order on 26/05/2024.I was expecting one credit(refund) as the entire order was canceled. To date I have received two payments that do not cover the full amount of the order. I have had to do airtime advances twice to call the call centre who promised to escalate the matter as on their system it show that the order was refunded in full. I have not received any feedback from the call centre, the whatsapp chat box and the Facebook have both proved to be useless. Besides using more money to travel to Woodmead to try resolve a matter of an online order would be to fund a more public platform to get money back.
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Jennifer Z's updateReviewer Update
14 Jun 2024, 13:27I do see that the morning after I wrote this review I received 3 missed calls from a number identified as Makro.What is puzzling is that all three calls were all within a period of 2 minutes, so one can really wonder if they were keen to get ahold of me or just providing a portfolio of evidence that they tried to call numerous times.Its now 3 days later no further follow up from Makro while my money sits in their Bank account.
JZ
Jennifer Z's update14 Jun 2024, 13:27
Reviewer Update
I do see that the morning after I wrote this review I received 3 missed calls from a number identified as Makro.What is puzzling is that all three calls were all within a period of 2 minutes, so one can really wonder if they were keen to get ahold of me or just providing a portfolio of evidence that they tried to call numerous times.Its now 3 days later no further follow up from Makro while my money sits in their Bank account.