Refund request

Makro has failed to refund my R8,000 and is ignoring my emails

I am extremely disappointed with the way Makro has handled my refund.

I purchased a couch from Makro for R8,000. After experiencing an issue with the product, I initiated a return, and Makro collected the couch. Despite this, I have still not received my refund.

I have contacted Makro repeatedly by email regarding the outstanding refund, but my emails are not being answered and I am receiving no meaningful update or resolution.

I have been patient and have given Makro more than enough opportunity to resolve this matter directly. At this point, I am escalating the matter publicly because I simply want my R8,000 refund returned.

Makro, please urgently review my case, provide me with a clear explanation for the delay, and process my outstanding refund without further unnecessary delays.

I have retained the relevant correspondence and documentation relating to this matter.