Refund process SLA and inferior materials

Good Day

I am very irate Customer and I am absolutely appalled by your service level agreement with regards to the refund process.I am waiting nearly two months for my own money to be refunded to me. I purchased a desk with inferior materials. I was unable to properly install this desk. I need my money back and refunded to me by close of business.

I work in the service industry and I am appalled by the service and I doubt that I eoll purchase any products from your company again

The details of this email have be escalated to Ombudsman and CPA commission.

Kind Regards

Thurance Cameron ***