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Beatrix L

1 reviews | Active since Sept 2011

04 Sept 2023, 14:35

Refund outstanding from 21 July 2023

I've been waiting for a refund since 21 July 2023. I've phoned the contact centre at least 9 times. Every time the answer is the same: "It's with finance". This is completely unacceptable. There's no other number that works, only the contact centre and they refuse to let me speak to a manger or give me the email address of the CFO or Financial Manager. How are they supposed to fix the mess if the mangers and executives are unaware of the issues?

0
Replies (4)
Makro
Makro's reply04 Sept 2023, 14:57
Official
Dear Beatrix, Thank you for your constructive feedback. We would love the opportunity to contact you and hopefully, turn this around. Please send your details to us on *** so that our customer care team can be in touch. We look forward to hearing from you. Sincerely, Makro
BL
Beatrix L's update05 Sept 2023, 10:12
Reviewer Update
There's no details listed. Your reply states:
"Please send your details to us on *********** so that .... "
BL
Beatrix L's update05 Sept 2023, 10:23
Reviewer Update
I will, once again, post on your social media sites. Until the refund reflects in my bank account. I've been more than patient and accommodating. No it's time to make a scene because nothing else seems to be working
BL
Beatrix L's update05 Sept 2023, 10:23
Reviewer Update
*Now