Refund on the online order I haven't received

I have not received my order so what happened is that I placed the order on the 2nd of December 2024, hoping to receive it before an event I was having on the 14th. I then received communication on the 4th that orders are being delayed because of the festive season peak, and I sent an email asking for that order before the 14th of December 2024 and ever since then I received NO communication from Makro regarding that specific order. On the 15th of December in the morning I received a call from the delivery guy saying that they are outside my registered location to deliver my order, I then told him that I am out of the province, and asked him to return the order because there’s no one at home to receive it and I will ask for a refund from Makro. After so many emails I sent to Makro I haven’t received any response but instead TODAY 22 January 2025 I received an email notifying me that the order is delivered successfully to me, which I know nothing about that order. I just need my refund, that order is not necessary anymore because the ceremony has long passed.