FC
Faye C
1 reviews | Active since Aug 2015
20 Oct 2019, 15:12
Refund on returned item non existent!!!
I purchased an oven an hob online on on the 7th of September 2019. Once it arrived we realized it did not fit so returned it for refund. Upon returning it on the 24th of September 2019, according to the Makro redund policy, it takes 7 working days to process and receive payment. It is now the 20th October and I am yet to receive my refund. Every time you call through no one can seem to tell me what the hold up is! The service and professionalism is absolutely shocking! Will never order online from Makro again. Online ordering is suppose to be for convenience and this experience has been everything but that!
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Makro's replyOfficial
20 Oct 2019, 15:18Good day Faye ,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to advise and assist with a resolution. As soon as feedback is received, we will contact you.
Please be advised that feedback is to be relayed within 48 working hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to advise and assist with a resolution. As soon as feedback is received, we will contact you.
Please be advised that feedback is to be relayed within 48 working hours.
Kind Regards,
Makro Hellopeter Team
Makro's reply20 Oct 2019, 15:18
Official
Good day Faye ,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to advise and assist with a resolution. As soon as feedback is received, we will contact you.
Please be advised that feedback is to be relayed within 48 working hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to advise and assist with a resolution. As soon as feedback is received, we will contact you.
Please be advised that feedback is to be relayed within 48 working hours.
Kind Regards,
Makro Hellopeter Team