BV
Barend V
1 reviews | Active since Jun 2018
13 Jan 2020, 11:43
Refund on malfunction makro product
Why on earth is an customer not allow to get full refund when they paid with credit card and return item that malfunction and makro technician can’t replace it or fix. Now Makro just give credit on makro account that only allow you to buy from Makro. It Makro product that malfunction, this practice need to be reported.
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Makro's replyOfficial
14 Jan 2020, 15:43Good day Barend,
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Could we request that you provide us with the card number used to make these purchases and also the name of the item purchased. Please be advised that when responding with the requested information you will need to select the ''private reply'' option as any numerical digits are hidden from the public as they are identified as confidential.
We look forward to assist you.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Could we request that you provide us with the card number used to make these purchases and also the name of the item purchased. Please be advised that when responding with the requested information you will need to select the ''private reply'' option as any numerical digits are hidden from the public as they are identified as confidential.
We look forward to assist you.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Makro's reply14 Jan 2020, 15:43
Official
Good day Barend,
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Could we request that you provide us with the card number used to make these purchases and also the name of the item purchased. Please be advised that when responding with the requested information you will need to select the ''private reply'' option as any numerical digits are hidden from the public as they are identified as confidential.
We look forward to assist you.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Could we request that you provide us with the card number used to make these purchases and also the name of the item purchased. Please be advised that when responding with the requested information you will need to select the ''private reply'' option as any numerical digits are hidden from the public as they are identified as confidential.
We look forward to assist you.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team