WS
Wendy S
1 reviews | Active since Dec 2022
24 Apr 2024, 09:31
Refund on damaged fridge
Makro has advised that they have responded to my review which is not true. . I haven't to this day even received an phone call or an email from Makro. Its been 2 weeks and no refrigerator as I am still waiting for them to refund me. Please send the agents for telephone etiquette on how to speak to customers.
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Replies (2)0
Replies (2)
Makro's replyOfficial
24 Apr 2024, 10:47Good day Wendy ,
Thank you for your review on our Hellopeter platform.
The query has been escalated to finance and we will provide feedback upon receipt.
We apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform.
The query has been escalated to finance and we will provide feedback upon receipt.
We apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply24 Apr 2024, 10:47
Official
Good day Wendy ,
Thank you for your review on our Hellopeter platform.
The query has been escalated to finance and we will provide feedback upon receipt.
We apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform.
The query has been escalated to finance and we will provide feedback upon receipt.
We apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
WS
Wendy S's updateReviewer Update
26 Apr 2024, 11:26Still no response from Makro and their Call Centre says that the finance team are not answering my request for a refund. The money is not refunded back to me on the reject goods they sold me. Its been almost a month and I am sitting with no fridge and no one at Makro seems to care. I have never experienced such appalling service. The finance team dont take calls so basically no one else can help me. I will need to go to the consumer Ombuds now as I have been trying for almost a month.
WS
Wendy S's update26 Apr 2024, 11:26
Reviewer Update
Still no response from Makro and their Call Centre says that the finance team are not answering my request for a refund. The money is not refunded back to me on the reject goods they sold me. Its been almost a month and I am sitting with no fridge and no one at Makro seems to care. I have never experienced such appalling service. The finance team dont take calls so basically no one else can help me. I will need to go to the consumer Ombuds now as I have been trying for almost a month.