Refund on an online purchase

I purchased an iPhone 17 Pro Max from Makro Online on 25 February 2026, and was advised that delivery would take place on 3 March 2026. Unfortunately, this never happened. I followed up every day on ***, only to be told repeatedly that the stock “was not ready” and that the matter was being escalated, but the consultants could not speak directly to the warehouse. No one could give me a straight answer. Out of frustration, I eventually cancelled my order, but even after cancelling, I am still being given the runaround. I emailed *** and ***, and to date I have not received any response. I am now struggling just to get my money back. The lack of communication, accountability, and support has been extremely disappointing. This has been one of the most frustrating online shopping experiences I’ve had, and I expected much better from Makro.- Nkululeko Chuma. ***