1 reviews | Active since Apr 2026
Refund on a cancelled order
I am extremely disappointed with the service I received regarding my cancelled order. I placed my order on 5 April 2026 and cancelled it on 6 and 7 April because I no longer wanted the watch. There was no cancellation option available online, so I had to call customer service myself and request that the order not be delivered.
Despite cancelling, I still received a notification saying the watch had left the warehouse for delivery. I called again to explain that the order had already been cancelled. When the courier arrived, I refused the package and provided the cancellation reference number given to me by customer service, and the courier took the watch back.
Since then, I have received no communication confirming receipt of the returned item or any update regarding my refund. Every time I call, I am told the matter has been escalated and that I will receive feedback within 24–48 hours, but nothing ever happens.
It has now been a full month without my refund being processed. The lack of communication, poor customer service, and constant empty promises are extremely frustrating. I should not have to repeatedly chase after a refund for an item I never accepted. Very disappointing experience.
Despite multiple calls and being assured that the matter was escalated, I still have not received any confirmation of receipt of the returned item or my refund. It is now over a month with no resolution, no communication, and no refund processed.
To recap:
- I cancelled the order before delivery
- I refused the delivery and the courier returned the item
- I was given a cancellation reference number
- I was told multiple times the issue was escalated with 24–48 hour feedback and 7-day refund turnaround
- None of these commitments have been fulfilled
Despite multiple calls and being assured that the matter was escalated, I still have not received any confirmation of receipt of the returned item or my refund. It is now over a month with no resolution, no communication, and no refund processed.
To recap:
- I cancelled the order before delivery
- I refused the delivery and the courier returned the item
- I was given a cancellation reference number
- I was told multiple times the issue was escalated with 24–48 hour feedback and 7-day refund turnaround
- None of these commitments have been fulfilled